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Lisa Maciejewski-West, CMC, CMOM, CMIS, CPCO

Lisa is the president/owner of Gold Star Medical, a company offering professional billing, compliance and consulting services for chiropractic and medical offices. Lisa’s love affair with the Chiropractic Profession began almost 40 years ago when in 1982 she started working for a chiropractor in New York City while attending college. In 1994 Lisa became the practice administrator for one of the largest Chiropractic Clinics in West Texas, and helped start and manage four satellite clinics. 

Between 1999 and 2009 Lisa was a practice coach and speaker/CA trainer for Kats (now aka Integrity) Management.


She started Gold Star Medical in 2005 as a way to give her disabled husband a work from home job. Upon his death in 2009, Lisa took over the operation of Gold Star full time. Lisa holds certifications in Coding, Billing, Management and Compliance. She speaks regularly at local and state associations, and for medical and chiropractic organizations nationwide. Lisa can be reached at or by phone 866-942-5655.

Saturday CA Track Breakout Session:

Sponsored by Gold Star Medical Billing Services


Improving Collections in your Practice


Part 1:  Insurance Collections-What are you missing? 

  • Coding Challenges that result in denials

    • Improper use of dx codes and code pointing

    • Incorrect use of modifiers

    • Code pairs that will be consistently denied and what you can do about it

  • How to effectively scrub claims to minimize rejections

    • How to review a prebill report

    • How to work claims rejections effectively and quickly

  • How to work through your AR every month

    • Identifying the “sweet spot” of your AR

    • Looking for missing claims

Sunday CA Track Breakout Session

Sponsored by Gold Star Medical Billing Services

Improving Collections in Your Practice (continued from Saturday)

Part 2:  Patient Collections-The Bread and Butter of your Practice 

  • Addressing the pain points of patient collections

    • Financial Policies

    • Pre-Pays/Care Plans

    • Discounts

    • Collections at the Desk- What do I charge?

    • Auto Debits- How effective are they?

    • Electronic Payments and Technology      

  • Steps for Setting up Payment Options that are easy and compliant

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